WARRANTY CERTIFICATE    - AMBASSADOR COLLECTION

 

Robina Flooring Sdn. Bhd. provides

 

Residential use 25 Years Warranty, and
Commercial use 15 Years Warranty,

         

 

for the Laminate Flooring that covers the following criteria:-

 

  • Abrasion Resistant – in conformance with EN 13329 : 2006 requirements, according to test method EN 438-2, 6

  • Stain Resistance – in conformance with EN 13329 : 2006 requirements, according to test method EN 438-2, 15

  • Light fastness – in conformance EN 13329 : 2006 requirements, according to test method EN 20105 B02 and EN 20105 A02

 

The warranty periods shall commence immediately after date of purchase and subject to the Prerequisites stated hereafter.

 
 

Robina Flooring Laminate Flooring Residential Use and Commercial Use Warranties are limited warranties made subject to the following conditions:

 

The laminate flooring must be installed and maintained in accordance with the instructions that accompanied the product. Improper sub-floor / surface preparation, installation or application will void this warranty.

  • The laminate floor may only be used according to the recommended level of use (heavy domestic use or moderate commercial use).

  • The warranty does not cover damage caused by moisture.

  • A walk-off mat has to be used in all entrance areas.

  • This warranty does not cover wear or damage due to improper installation, cleaning, care or maintenance in a manner contrary to the instructions as provided by the manufacturer, physical abuse to or misuse of the product, accidents causing scratching, impact or cutting, freight damage, modification, alteration of either chemical or physical characteristics.

 

Liability can be claimed when,

  • The decor layer is worn off in an area of at least one square centimetre on one panel and to be visible from a standing position.

  • The defect could not be noticed prior to installation of the floor.

  • The defect of abrasion is reported to Robina Flooring by the dealer in written form within 30 days after it has been noticed.

  • The written complaint has to be accompanied by the order confirmation that the dealer received from Robina Flooring for the product in question.

  • Robina Flooring Sdn. Bhd. (RFSB) is allowed to check the said-to-be-defective floor on site.

 

Within the scope of this warranty, Robina Flooring has the option to

  • Repair the defective floor at no charge, or

  • Reimburse the current value*, or

  • Deliver to the original point of sales any replacement material up to the current value of the defective floor.

  • If the identical decor is not available, a suitable replacement will be delivered.

  • This warranty covers a replacement of the affected material only, it does not cover associated labour costs or any other related extra costs.

* The current value is the original price, minus 5% for every 6 month period elapsed since the purchase of the floor.

 

Any warranty claims accepted do not prolong the total warranty period counted from the date of the purchase.

 

Any claims of liability arising from this warranty cease to be valid if not reported within 6 months after the defect of abrasion was noticed respectively would have to be noticed by the dealer.

  

Cleaning and Care

 

Laminate flooring is easy maintenance. The first prerequisite for care and preservation of the flooring is a well-balanced room climate (55-65% relative humidity at 20° C / 68° F). These values ensure a healthy room climate.

 

The laminate flooring is very resistant. The surface consists of high quality melamine resins, not of wood.

 

Cleaning your laminate floor is fairly simple – dirt and dust can be removed with a vacuum featuring a hard-surface attachment or a broom.

 

For more difficult-to-remove soil, use a cloth moistened very lightly with plain water. Then wipe the surface with a clean dry cloth.

 

Under no circumstances should the floor be wet- mopped!

 

Heavier stains such as paint, glue, asphalt, oil, etc. can be removed easily, quickly and thoroughly with a basic laminate cleaner.

 

You should carefully observe the manufacturer’s instructions.

 

Robina Laminate Flooring needs no special treatment – never use soap solutions, waxes, sealers, polishes or any abrasive materials.

Warning! Under no circumstances any type of vapour cleaning equipment shall  be used !

 

Warning! Under no circumstances any type of vapour cleaning equipment shall be  be used!

  

Preventive measures

  • Protect flooring surface with felt pads under furniture legs.

  • You should use chair rollers with soft rollers and ones which are suitable for laminate floorings.

  • With under floor heating, the laminate surface temperature should be < 28° C (82° F). This applies particularly in the case of laid-out carpets.

This Warranty supersedes all previous Warranties.

 

 

Robina Flooring Sdn. Bhd.

Mentakab, Malaysia

 

Warranty Terms:

If a claim under RFSB Warranty is accepted, RFSB will repair or replace at its option, the affected flooring material. This warranty covers repair and replacement of affected materials only. RFSB will replace the panel(s) in the original décor if available and of equal or greater value if the original is not available. Replaced panels are warranted for remainder of the original warranty period. The above remedy is the customer’s sole and exclusive remedy for claims under warranty.

RFSB does not authorize any person to create for it any other obligation or liability in connection with this product. This warranty is not transferable. It extends to the original end-customer. Any warranty claim must be made in writing within 30 days after it has been detected. To make a claim, contact your retailer. Proof of purchase is required when requesting warranty service. You must present or send to RFSB Customer Service your sales receipt or other documents that establish proof and date of purchase. Any controversy arising out of or relating to this warranty shall be governed by and in accordance with the substantive Law of Malaysia.

ROBINA FLOORING SDN. BHD. SHALL NOT BE LIABLE TO THE PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE BREACH OF THE WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING MERCHANTABILITY). THIS WARRANTY CONSTITUTES THE ENTIRE AGREEMENT SHALL BE VALID UNLESS IN WRITING AND SIGNED BY AN AUTHORIZED REPRESENTATIVE OR RFSB.

 

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